Making a return

We want to ensure the most satisfaction to our clients' purchase, you can return one or more products no later than 15 days after the date on which you have received your order. We will refund the amount spent for the returned goods, excluding any shipping cost and return cost, if due. For more information about the return cost, please see the table below.

For promotional sales as Archive Sales, you can return the products no later than 15 days.

Do you want to return your order? You have 15 days starting from today to submit your request using our return platform:

✉️ Enter your order details: Use your order number and the email address you used for the order.

👓Choose the reason for the return among the available options.

💰Select the return method: Refund, replacement, or gift card.

📦Return label: The return shipping label will be automatically generated and sent to you by email.

Refunds

The refund process will take place after our staff has validated the return, within 10 working days from the moment they are delivered to our wharehouse. It will be made through the same payment method used for the order. Refund times depend on the payment method. The refunded amount will not include shipping cost and return cost, if due.

Our customer service is operating Monday through Friday, 9am – 6pm CEST, you can also reach out to us via Live Chat. We will do our best to reply to your request within 24 hours.

We will be happy to answer your questions and help you with any of your requests.

Write us here.