Returns & Refunds


We want to ensure the utmost satisfaction to our clients' purchase, you can return one or more products no later than 30 days after the date on which you have received your order.

We will refund the amount spent for the returned goods, excluding any shipping cost and return cost, if due. For more information about the return cost, please see the table below.

N.B. In the event that the customer refuse the package at customs, and therefore it is necessary to return it to Italy, the customs clearence costs will be deducted from the refund.

Please send your return request by contacting us at specifying your order number, our Customer Service Team will support you in case of return or replacement.

Alterntively, you can write to us by filling out the contact formstill specifying the order number.

Country Return Cost for 1 Item Return Cost for 2 Items Return Cost for 3+ Items
Italy Free Free €10
European Union Free Free €20
UK £15 £20 £30

USA, Canada, Norway, and Switzerland 


€30 €40
Rest of the world





The refund process will take place after our staff has validated the return, within 10 working days from the moment they are delivered to our warehouse. It will be made through the same payment method used for the order.

Refund times depend on the payment method. The refunded amount will not include shipping cost and return cost and custom duties, if due.