Shipping & Tracking
Holiday Notice 🎄
Please note that our customer service team will have limited hours from December 23rd to 27th and will be unavailable on December 24th, 25th, and 26th. 📞
Additionally, our warehouse will not be processing shipments on these dates. 🚚 As a result, there may be slight delays in order processing, but rest assured, we will do our best to fulfill all orders as quickly as possible. 🙏
Thank you for your understanding and happy holidays! 🎁
Shipping info
The orders are processed and shipped from Monday to Friday from 9:00 am to 5:30 pm. Orders placed before 12pm CET will be shipped on the same day, and orders placed after 12pm CET will be shipped on the next day.
Please note, the orders placed on Saturday and Sunday will be processed the next Monday. Our main logistics partners are FedEx and DHL for both Italy and the rest of the world.
Orders to Turkey: as of June 2023, the threshold for personal shipments has been reduced from 1500 EUR to 150 EUR.
Shipping Cost and Lead Time
| Country | Order Amount | Shipment Cost | Delivery Time |
| Italy | Above €70 | Free | 1-2 working days * |
| Europe | Above €70 | Free | 1-3 working days * |
| Canada | All | €10 | 1-3 working days * |
| Norway | All | €10 | 1-3 working days * |
| UK | All | €10 | 1-3 working days * |
| Switzerland | All | €15 | 1-3 working days * |
| Africa | All | €30 | 1-3 working days * |
| Asia | All | €30 | 1-3 working days * |
| Arabian Peninsula | All | €35 | 1-3 working days * |
| Oceania | All | €25 | 1-3 working days * |
| South and Central America | All | €30 | 1-3 working days * |
| USA | All | €10 | 1-3 working days * |
| Rest of the world | All | €20 | 1-3 working days * |
*Islands and remote areas excluded. Any delays caused by customs are not included in the estimation.
Customs Duties
For orders to Extra-EU countries, taxes and customs duties are not included at checkout. Customs duties vary from country to country and we are not able to predict the amount of such costs over which we have no control. For this reason, any additional customs clearance costs should be borne by the buyer. For information on customs policies of foreign countries, we invite you to contact your local customs office as these costs may vary.
For your convenience, here is a handy list of our most popular shipping destinations and the approximate amount of duties for each pair of glasses:
- United States: 45$ (duties + VAT)
- United Kingdom: 40£ (duties + VAT)
- Canada: 55 CAD (duties + VAT)
If the package is not collected by the customer and must be sent back to Italy, the customs clearence costs will be deducted from the refund. Read more information on returns.
Shipment tracking
When the order is shipped, you will receive an email containing the tracking link to check the shipping progress.
