E-Gift Card
Unwrap a universe of possibilities with our Gift Card! 🌟
Let your loved ones choose their style with our eyewear, sustainably handmade in Italy.
It's easy:
1. Choose the value of the TBD Eyewear E-Gift Card
2. Send it via email or print it out and deliver it by hand. The first option is easier and more sustainable
3. The person receiving the E-Gift Card can use it right away!
Details
A present that is good for the heart and the planet!
Product information
Shipping Info
The orders are processed and shipped from Monday to Friday from 9:00 am to 5:30 pm. Orders placed before 12pm CET will be shipped on the same day, and orders placed after 12pm CET will be shipped on the next day.
Please note, the orders placed on Saturday and Sunday will be processed the next Monday. Our main logistics partner is DHL for both Italy and the rest of the world.
Shipping Cost and Lead Time
Country | Order Amount | Shipment Cost | Delivery Time |
Italy | Above €70 | Free | 1-2 working days * |
Europe | Above €70 | Free | 1-3 working days * |
Canada | All | €10 | 1-3 working days * |
Norway | All | €10 | 1-3 working days * |
UK | All | €10 | 1-3 working days * |
Switzerland | All | €15 | 1-3 working days * |
Africa | All | €30 | 1-3 working days * |
Asia | All | €30 | 1-3 working days * |
Arabian Peninsula | All | €35 | 1-3 working days * |
Oceania | All | €25 | 1-3 working days * |
South and Central America | All | €30 | 1-3 working days * |
USA | All | €10 | 1-3 working days * |
Rest of the world | All | €20 | 1-3 working days * |
*Islands and remote areas excluded. Any delays caused by customs are not included in the estimation.
Customs Duties
For orders to Extra-EU countries, taxes and customs duties are not included at checkout. Customs duties vary from country to country and we are not able to predict the amount of such costs over which we have no control. For this reason, any additional customs clearance costs should be borne by the buyer.For information on customs policies of foreign countries, we invite you to contact your local customs office as these costs may vary.
Shipment tracking
When the order is shipped, you will receive an email containing the tracking link to check the shipping progress.
Making a return
We want to ensure the utmost satisfaction to our clients' purchase, you can return one or more products no later than 30 days after the date on which you have received your order. We will refund the amount spent for the returned goods, excluding any shipping cost and return cost, if due. For more information about the return cost, please see the table below.
For promotional sales as Archive Sales, you can return the products no later than 15 days.
Please send your return request by contacting us at customercare@tbdeyewear.com specifying your order number, our Customer Service Team will support you in case of return or replacement.
Alternatively, you can write to us by filling out the contact form, still specifying the order number.
Country | Return Cost for 1 Item | Return Cost for 2 Items | Return Cost for 3+ Items |
Italy | Free | Free | €10 |
European Union | Free | Free | €20 |
UK | £15 | £20 | £30 |
USA, Canada, Norway, and Switzerland |
€20 |
€30 | €40 |
Rest of the world |
€40 |
€50 |
€60 |
Refunds
The refund process will take place after our staff has validated the return, within 10 working days from the moment they are delivered to our wharehouse. It will be made through the same payment method used for the order. Refund times depend on the payment method. The refunded amount will not include shipping cost and return cost, if due.
Our customer service is operating Monday through Friday, 9am – 6pm CEST, you can also reach out to us via Live Chat. We will do our best to reply to your request within 24 hours.
We will be happy to answer your questions and help you with any of your requests.
Write us here.
Our commitment, your choice.
We are dedicated to using and continuously seeking out sustainable materials for our eyewear production, in alignment with our values of environmental responsibility.
Italian Heritage
The meticulous attention and commitment of skilled artisans guarantee superior craftsmanship, with each glass being assembled by hand to ensure optimal quality.